Since the start of the pandemic, Microsoft Healthcare Bot has been at the leading edge of helping organizations be more agile with patient engagement. The U.S. Centers for Disease Control (CDC), Walgreens, Premera, and Providence are just a few of the many organizations that are leveraging Microsoft Healthcare Bot to create bots to triage symptoms, answer lab and COVID-related questions, locate nearby clinics, and more. Over the last year, the Healthcare Bot has been used to build thousands of bots and deliver close to 1 billion messages to over 80 million people worldwide, spanning 25 countries.
Today we are announcing that the Microsoft Healthcare Bot service is moving to Azure, further empowering organizations to benefit from Azure’s enhanced tooling, security, and compliance offerings. Customers will be able to seamlessly migrate from Microsoft Healthcare Bot to Azure Health Bot with a few simple steps and no downtime. Additionally, we continue to bring new capabilities to Azure Health Bot, such as new templates for checking eligibility for COVID-19 vaccines and providing answers to related questions.
Azure Health Bot empowers developers in healthcare organizations to build and deploy AI-powered, compliant, conversational healthcare experiences at scale. It combines built-in medical databases with natural language capabilities to understand clinical terminology and can be easily customized to support clinical and operational use cases. The service enables customers’ compliance with industry requirements including HIPAA.
As a native Azure service, Azure Health Bot benefits from Azure’s security investments as well as the most comprehensive compliance coverage of any cloud service provider. Now customers can use standard Azure management tools that they are familiar with and rely on the 99.9 percent SLA commitment. While currently available in two regions (East US and West Europe), it will expand availability to eight regions over the coming months.
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