Delivering quality end-to-end digital experiences can be challenging for multiple reasons including lack of resources, legacy technologies, and disorganized customer journeys. Microsoft and Adobe have purpose-built integrations to overcome these challenges with a result of simplifying deployment and reducing overall cost.
Grounded in open software standards and a scalable, secure cloud, Microsoft and Adobe deliver end-to-end technology ecosystems for a modern, secure, and connected enterprise. The integration between our applications transforms data into insights that enable intelligent, targeted, and customized marketing campaigns. With Microsoft setting the data foundation and Adobe providing a comprehensive marketing activation layer, we can take organizations from traditional batch marketing to real-time, precise, and timely event-based marketing.
Marketing needs to be tailored specifically to how, when, and where customers want to shop. To achieve this, Microsoft and Adobe are providing tools to make collaboration between employees easier and smarter, such as digital signatures and document sharing. Meanwhile, automation tools enable organizations to source, adapt, and deliver assets for more personalized customer experiences. These sophisticated integrations between Microsoft and Adobe are enabling businesses to do more with less.
Microsoft and Adobe partner to create a connected enterprise
A 2023 commissioned study conducted by Forrester Consulting—The Total Economic Impact Of Adobe SaaS Solutions with Microsoft Cloud—uncovered how our partnership and technology collaboration with Adobe lowers time and resource costs, improves employee productivity and customer engagement, as well as the return on investment by deploying Adobe applications for the enterprise on the Microsoft Cloud. The study specifically focuses on Adobe Experience Cloud and Adobe Document Cloud running on Microsoft Azure, Microsoft 365, and Microsoft Dynamics 365.
The study explores the challenges organizations hope to address by implementing the integrated Microsoft and Adobe solutions (see image below).
- Enhance customer experiences by leveraging consolidated customer data, and with cloud support across solutions, gain real-time insights and analysis about these customers and marketing efforts.
- Strengthen security and protection of data files across the enterprise with tightly integrated tools. With consolidated tools under an all-in-one vendor, tool deployment and IT team management is simplified.
Integrated data means better customer journeys
- Some survey participants saw a 45 percent gain in customer loyalty that they attributed to integrating Microsoft Cloud with Adobe Experience Cloud.
- Data analysis was 15 percent faster, which improved the overall speed of work for marketers by 10 percent.
- Customer satisfaction, the number of transactions, and customer retention rates all increased due to the data-driven capabilities the integration presents.
Increase data security across the enterprise
Reduce time and resource demands to streamline deployment
- 251 percent ROI
- 1.3M USD Benefits PV
- 925 Thousand USD Net Present Value